- Skype For Business 2015 free download - Skype (Classic), Skype Recorder, iSkoot for Skype (BlackBerry), and many more programs.
- Skype for Business on Mac Single Window mode (or tabbed conversations view) is supported for Microsoft 365 and Skype for Business Server 2015 when server-side conversation history is turned on. Admin: Is the new notification style changes supported? The notification style change from Alerts to Banners applies to new installed applications.
- Feb 12, 2019 A number of mac users are facing major issues with Skype for business when launching the web plugin on Macs, so much so that the only workaround seems to be to use a windows machine or launch windows through parallels (which is hardly a fix for the mac issues and costs licenses).
Jan 06, 2021 For the best Mac client experiences and an always up-to-date infrastructure, we recommend all customers migrate to Office 365. Skype for Business Server 2015 customers should at a minimum download and install the Skype for Business Server 2015 Cumulative Update version 9319.272 or higher.
-->Introduction
This article describes how to troubleshoot the following Skype for Business Online (formerly Lync Online) issues:
- Contacts seem to be offline in Skype for Business, or they have a status of 'presence unknown.'
- You can't search the address book in Skype for Business.
- Skype for Business Online contacts are lost or missing, or the contacts list isn't updated.
Procedure
Scenario 1: Contacts seem to be offline in Skype for Business
Contacts appear to be offline for several reasons. Verify the following conditions before you do additional troubleshooting:
The contact seems to be offline and hasn't been blocked by the user in the user's Contacts list. To do this, follow these steps:
- In the main Skype for Business window, click Relationships.
- Expand the Blocked Contacts group, and then verify that the offline contact isn't blocked.
Note
If a contact blocks you, that contact is displayed as offline in your contacts list.
The contact is assigned a Skype for Business Online license.
If the contact is a member of another Skype for Business organization or an external Skype contact, verify the following:
External connectivity is enabled in the Skype for Business Online Admin center.
In the Skype for Business Online Admin center, the contact's domain is an allowed domain and the domain isn't explicitly blocked.
Note
After you add a new Skype or Skype for Business contact from another organization, if the contact ignores the request to add you to their contacts list, that contact will be displayed as offline in your contacts list.
For additional help with external contacts, see the following Microsoft websites:
- 2392146 Skype for Business Online users can't communicate with external contacts
Scenario 2: You can't search the global address list by using Microsoft Skype for Business
When you try to search the address book, you receive one of the following error messages:
- Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem persists, contact your system administrator.
- The address book is preparing to synchronize. Search results might not be current.
In Skype for Business Online, address book and GAL lookups are performed through web requests only. The Skype for Business client doesn't download and save a local copy of the address book. This reduces the load on the servers, and it provides the most up-to-date information possible when you run a contact search.
Verify that connectivity to the Address Book web service is available. To do this, follow these steps:
In the notification area on the right side of the taskbar, locate the Skype for Business icon, hold down the Ctrl key, right-click the Skype for Business icon, and then click Configuration Information.
Copy the ABS External Server URL.
Start Internet Explorer, and then paste the URL into the address bar.
The message that you receive from Internet Explorer indicates whether the URL can be accessed from the computer. If you can't access the URL, this indicates there's something blocking communication to or from the URL, such as a firewall or proxy:
If the URL can be accessed, you'll see one of these error messages (even though a page isn't displayed):
- 401 Unauthorized: Access Denied
- Internet Explorer cannot display the webpage.
If the URL is inaccessible, you'll see one of these error messages:
- The webpage cannot be found.
- 404 Not Found
Verify that the Exchange Autodiscover service is set up correctly. To do this, see Method 2 in the 'Solution' section in the following Microsoft Knowledge Base article:
2404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
Scenario 3:Skype for Business Online contacts are lost or missing, or the contacts list isn't updated
In rare cases, the contacts list may be corrupted because of an invalid character in an 'out of office' message or because of a lingering deprovisioned contact. To resolve this problem, force a contacts list update to make sure that your information is synchronized. To this, follow these steps:
Locate the following folder:
- For Skype for Business 2016
Windows 7, Windows 8, and Windows 10:
%localappdata%MicrosoftOffice16.0Lyncsip_<sign-in name>
- For Skype for Business 2015 (Lync 2013)
Windows 7, Windows 8, and Windows 10:
%localappdata%MicrosoftOffice15.0Lyncsip_<sign-in name>
- For Skype for Business 2016
Delete the following files:
- Galcontacts.db
- galcontacts.db.idx
- CoreContact.cache
- ABS_<sign-in name>.cache
- Mfugroup.cache
- PersonalLISDB.cache
- PresencePhoto.cache
Restart Skype for Business, and then wait for 30 minutes for resynchronization to finish.
Still need help? Go to Microsoft Community.
-->Read this topic to learn about hardware, software, and infrastructure requirements for running Skype for Business on a Mac.
The Skype for Business on Mac Client is available for download.
Hardware and software requirements for Skype for Business on Mac
The Skype for Business on Mac client requires Mac OS X El Capitan and higher, and uses at least 100MB of disk space. We support the use of all built-in audio and video devices. External devices must be in the Skype for Business Solutions Catalog.
Note
This list is preliminary and some devices may be qualified for Lync, but not supported on Skype for Business on the Mac.Refer to the System requirements for the minimum hardware required.
Legacy Mac clients
Skype for Business Server 2015 also supports the following legacy clients on computers that are running Mac OS 10.5.8 or latest service pack or release (Intel-based) operating systems (Mac OS 10.9 operating system is not currently supported). For details about supported features, see Desktop client feature comparison for Skype for Business.
Skype For Business For Mac 2015 Supportsportfasr 2017
Microsoft Lync for Mac 2011 (see Lync for Mac 2011 Deployment Guide)
Microsoft Communicator for Mac 2011 (see Communicator for Mac 2011 Deployment Guide)
These clients are not supported by Skype for Business Server 2019.
Skype For Business For Mac 2015 Supportsportfasr Update
Infrastructure requirements for Skype for Business on Mac
The Skype for Business on Mac client leverages both the Unified Communications Management Platform (UCMP) as well as the Unified Communications Web API (UCWA) that our mobility clients use.
The client has the same requirements as our mobility clients in that you must have an Access Edge Server and Reverse Proxy deployed in a supported configuration.
Authentication
The Skype for Business on Mac client supports Cert-based authentication, Microsoft Modern Authentication, and Multi-Factor Authentication when deployed and enabled.
Note
Due to a current limitation, the user's Exchange credentials must be the same as their Skype for Business credentials.
Skype For Business For Mac 2015 Supportsportfasr Free
Certificates
Certificates in use on the Access Edge, Reverse Proxy and Front End servers must not use the SHA-512 hash algorithm.
The HTTP Certificate Revocation List must be defined and accessible by the client. For example, we don't support an LDAP entry in the certificate as your Certificate Revocation List.
DNS
Skype For Business For Mac 2015 Supportsportfasr Pro
Mobility must be properly deployed for the Skype for Business on the Mac client to function properly. A common failure scenario is to have both of the following DNS entries resolvable on the internal network:
lyncdiscoverinternal.<sipdomain>
lyncdiscover.<sipdomain>
For more information, refer to: Deploying Mobility in Lync Server 2013, and the Microsoft Lync Server 2010 Mobility Guide.